Dealing with difficult people
One of my books of management the older times which is actually a booklet with only 50 pages
The book uses simple language with just 2 pages per chapter
At first it shows a very brief description of the most 10 common behaviors (who did this separation ? I found many page using the same separation as well many of the pages of the book were in full in the internet
- The list of behaviors is : Tank , sniper , grenade , known it all , think know it all , yes man , no man , nothing man , maybe man and whiner
There is also a grid shown the 4 categories between the manager’s or employees’ intents versus tasks .
The basic categories are
- Get the job done
- Get the task right
- Get along with people
- Get appreciation from people.
For each person there are some easy to follow strategies with a separate chapter for each character
As in result this guide is too concise referring to only the most important material for very busy managers