Very uncooperative customer service dept
Very uncooperative customer service dept | for everyone |
Category: | Computers & Electronics |
Product Type: | Handheld Computers/PDAs |
Manufacturer: | Plasio EB-600 ereader follow up |
The e reader has been operating properly for abt 14 month s after purchase. In a sudden the e-reader froze after its start up . Making several tries to restart , by resetting it , the problem continued . I then have given to the customer serve for a replacement or just service. As the ereader has 2 years guarantee , the customer service in just 2 weeks has replaced it with a new one
Once again , the e-reader froze in just 9 months! And of course given to the service dept for check and service/replacement
Meanwhile the Greek IRS last year (internal revenue service) with its new policy requires all documents (invoices and receipts) to be disposed [in]directly to IRS for the annual taxing declaration . This made a brouhaha to almost every Greek , and also me which cost me a loss of many invoices for product purchases of 2010
Although I have kept a photocopy of this invoice , due to a mess it has been 'lost in the dust'.
The company is one of the biggest chains of computer office and gadget-ware. Two weeks after I gave to the tech dept , someone told me that one day before , they called me to ask the invoice. Really I have not received any call from them the previous day and proved it by showing them all calls of the day . Advising them that the invoice has been lost , I was expecting for their answer ASAP.
Two weeks later , passing through the store , I asked then what happened . . The headquarters insisted requiring the invoice. I asked the accountant to search in their computer records, as I had noticed the purchase in my diary together with a monitor set bought one year before (just for testing ). But the accountant was quite hesitant to print the invoice as the same day , 3 more items have been sold!
I made 5 follow up calls and 2 visits since then resulting to lack of info from the headquarters and their insistence of requiring the invoice . But finally they accepted this after the 1 and half month. And now exactly 2 months after my delivery I still expect their reply!!!
IN the meantime I everyday print the material from my news sources. Everyday more than 10 very condensed sheets of paper are printed with the method I described in the previous post, which is still the abridged form of the e-printed material. If using the e-reader I could print nearly the triple text everyday.
What do you think I have now to do? I am now seriously thinking to buy a new e-reader. Another way to go ex-legaly seems rather stupid as a lawyer told me. I found an ereader with the price of only GBP45 from Amazon just the 1/4 th of the e-reader's original price (€250)
PS Plaisio has last year suspended selling e-readers ! E-600 was their first model , with E1200 (with keyboard )followed . Public stores (an American chain as far as I know) instead of showing me e-reader proposed me a multi format model that supports e-reading
replies:
portstevos wrote on Mar 27
Hi
Zach, this just seems to be typical of modern companies attitudes these
days and it also seems to be the same here in Australia in that buying
products from overseas companies like Amazon is far cheaper than what
you can buy the same thing or similar product for in your own country!
I fear that Greece will be just as big a rip off country now as
Australia is! Do you have such a thing as Fair Trading which offers
advice and consumer protection on the purchase of products in Greece?
Fair Trading is a Government department set up here in Australia to get
help concerning faulty products and companies that do not wish to do
the right thing with warranty repairs etc. Keep me informed as to how
this goes!
|
portstevos wrote on Mar 28
do
you mean to say that it costs you money to get involved with your
consumers Institute? Our Fair trading or Consumer Affairs department
does not cost anything even if it gets taken to a tribunal!
|
Anyway i just ordered the Mebook from Amazon
http://www.amazon.co.uk/Mebook-Resolution-eBook-Reader-Player/dp/B006LZWBGO/ref=sr_1_2?ie=UTF8&qid=1333000645&sr=8-2 together with some more books in Malaysia with the hope that this will operate better than the turbo X Technical Details * Reader formats: TXT,FB2,PDF,PDB,EPUB,SKT,HTML etc. main format * Audio formats: MP3,WMA,OGG,FLAC,WAV,AAC,APE etc. * Video formats: MKV,AVI,RM,RMVB,VOB,DAT,MP4,FLV,3GP etc. 720P * Image formats: JPG/BMP etc,background * TF,Maximum 32GB supported |
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